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Welcome to Silhouette || Pure Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.getbestglasses.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Premium Eyewear Collection

Silhouette || Pure Shop specializes in crafting premium eyewear that combines precision craftsmanship with fashion-forward design. Our collections include:

  • Metal frames – Durable and stylish designs
  • Plastic frames – Lightweight and comfortable options
  • Rimless glasses – Minimalist and sophisticated styles
  • Small frames – Perfectly proportioned for delicate features
  • Women’s glasses – Designed with feminine aesthetics in mind

For hygiene reasons, we cannot accept returns on rimless glasses that have had prescription lenses installed, as these are customized to individual vision needs.

2. User Obligations

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not use our website to distribute any harmful or malicious content
  • Comply with all applicable laws and regulations

3. Ordering Process

3.1 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.2 Order Confirmation

After placing an order, you will receive an email confirmation. This constitutes our acceptance of your order.

3.3 Order Processing

Orders are typically processed within 1-2 business days. During peak periods, processing may take longer.

4. Payment Terms

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated. You are responsible for any customs duties or import taxes that may apply to your order.

5. Shipping Policy

5.1 Shipping Options

We ship globally (excluding some remote areas and parts of Asia) with the following options:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipping
  • Free Shipping (orders over $50): Via EMS, delivered within 15-25 business days after shipping

5.2 Delivery Times

Delivery times are estimates and not guaranteed. Factors such as customs processing may affect delivery times.

6. Returns & Exchanges

6.1 Return Policy

We offer a 15-day return window from the date of receipt. To be eligible for return:

  • Items must be unworn and in original condition
  • All original packaging and protective cases must be included
  • Original receipt or order confirmation must be provided

6.2 Return Process

  1. Contact our Style Consultants at [email protected] within 15 days
  2. Wait for return authorization (typically within 2 business days)
  3. Package items securely in original packaging
  4. Ship using a trackable method to our address (provided in authorization email)

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Shipping charges are non-refundable except in cases of incorrect or defective items.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Silhouette || Pure Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Silhouette || Pure Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal data.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, USA. Any disputes shall be resolved in the courts of Mesa, Arizona.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified terms.

12. Contact Us

For any questions about these Terms and Conditions, please contact us at:

Silhouette || Pure Shop
4741 Dye Street, Mesa, US 85205
Email: [email protected]